Case Study - Melbourne Water

Company: Melbourne Water
Project requirements:  To source a local supplier of Lockout Tagout equipment, with good quality products and service, without the long lead times of an overseas supplier.
Outcome: Cirlock are now the preferred supplier of Melbourne Water across all sites for Lockout Tagout.


Melbourne Water were looking to update their supplier of Lockout Tagout. The main issue they were experiencing was with their overseas supplier; due to the location of the supplier it was sometimes taking up to three months to receive products.  With varying amounts of success, Melbourne Water tried a number of Australian suppliers, continuously seeking a company that could source and supply custom lockout tagout equipment, give multiple sites access to a standard Melbourne Water product range, easy ordering processes and good service!

Melbourne Water began working with Cirlock in 2018 and since beginning to work together, Cirlock are now their preferred supplier for Lockout Tagout equipment.  They have their own corporate account and access their own ordering system via Cirlock’s online platform, meaning they can purchase products both efficiently and in bulk.

Scott McMillan, Project Manager at Melbourne Water, said that the main reason the company were prompted to call Cirlock, was the fact that the products were predominantly Australian Made, “This was a huge influence on the company’s decision,” he explained.  After trialling Cirlock products, Melbourne Water were confident to switch from their previous overseas supplier to Cirlock on a long-term basis.  Scott said, “I really like the small business feel to Cirlock’s customer service.  Cirlock are really good and very accommodating.”  Scott went on to explain that as a project manager he likes to do things differently and consider different solutions, “Cirlock have never let us down, they always meet expectations and there have never been any issues”.

“Whilst we don’t use Cirlock exclusively, they are our preferred supplier.  No one supplier has every product, that’s impossible, however we would always talk to Cirlock first.  Their system allows all sites to order online and at our pricing and approved product list.  That is crucial to the efficiencies of a company our size”.

Melbourne Water have had no negative feedback about the products, Scott said, “The staff are extremely happy.  And when I present on simplifying safety, I am pleased to be able to showcase Cirlock products as part of our procedures”.

Melbourne Water currently purchase a wide variety of Lockout Tagout equipment from their Cirlock online store, as well as tag printing, danger tags and branded logo items.

Scott finished by saying he would continue to use Cirlock and has no hesitation to recommend their products and service to other industry professionals.


About Melbourne Water 

Melbourne Water is a statutory authority owned by the Victorian Government. It is the role of the organisation to manage and protect Melbourne’s major water resources on behalf of the community. It is an important role and one the company takes very seriously.

Melbourne Water are responsible for reliable sewerage, healthy waterways, and drainage and flood management.  Here are just some of the key statistics that outline the crucial work carried out by the company: -

  • Melbourne Water supplies water retailers over 400 billion litres of drinking water each year
  • 10 major reservoirs looked after by Melbourne Water have a storage capacity of 1,812 billion litres
  • The water is collected from a total catchment area of 157,000 hectares 
  • Melbourne Water treats over 320,000 million litres of sewage each year 
  • Melbourne Water manage 8,680 kilometres of rivers and creeks that flow into Port Phillip Bay or Western Port

Cirlock – proudly supplying lockout tagout equipment to Melbourne Water.



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